Frequently Asked Questions
Everything you need to know about shopping with Proud Poppy
What is the Proud Poppy return policy?
We offer returns for store credit or exchange within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that final sale items cannot be returned.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days, while express shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship our beautiful collections worldwide. International shipping costs and delivery times vary based on the destination and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We pride ourselves on inclusive sizing and recommend checking your measurements against our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna for buy-now-pay-later convenience.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately.